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Overview

You can view all the gateways and terminals linked to your merchant account(s) In the case you have an issue regarding a particular terminal or gateway you can view its user guide, otherwise, simply report the issue to us.

Gateways & Terminals

Table of Contents

Navigation

This page can be accessed by clicking on My Accounts → Merchant Account → Gateways & Terminal. Once you are on the landing page, Merchant Account, simply use the sub-tab above the Merchant Account field and click on Gateways & Terminals.

How does it work?

Using the merchant filter found at the top of the field you can select which merchant account’s all or certain merchant accounts - which will then display the gateways and terminals you want linked to seethem. There are two separate fields for gateways and terminals. Under the gateways field . The terminals field displays information such as terminal type, name of the terminal, and TID. Next to the name of each terminal is a button labeled Info which directs you to the user guide for that specific terminal. On the far right of each field for terminals and gateways is a Report Fault button that displays a pop-up text box for you to explain to us the issue you are experiencing with that specific terminal/gateway. The gateways field displays the name and logo of the gateway(s) in use.