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Overview

You can view all the gateways and terminals linked to your merchant account(s) In the case you have an issue regarding a particular terminal or gateway you can view its user guide, otherwise, simply report the issue to us.

Gateways & Terminals

Table of Contents

Navigation

This page can be accessed by clicking on Merchant Account under My Account on the navbar. Once you are on the landing page, My Merchant Accounts, simply use the sub-tab above the My Merchant Accounts field and click on Gateways & Terminals. Alternatively, you can click on the settings icon on the top right of your portal which will direct you to the My Account dashboard, then click on the Merchant Account panel, then using the sub-tab click on Gateways & Terminals.

How does it work?

Using the merchant filter found at the top of the field you can select all or certain merchant accounts - which will then display the gateways and terminals linked to them. There are two separate fields for gateways and terminals. The terminals field displays information such as terminal type, name of the terminal, and TID. Next to the name of each terminal is a button labeled Info which directs you to the user guide for that specific terminal. On the far right of each field for terminals and gateways is a Report Fault button that displays a pop-up text box for you to explain to us the issue you are experiencing with that specific terminal/gateway. On the Gateways field, you can find the name and logo of the gateway(s) in use.