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The customer's issuing bank deals with the chargeback on behalf of the customer. The acquiring bank (AIB or Elavon) will dispute on your behalf, using any evidence or information you may have on the transaction. When the acquiring banks defend your cases, they send a so-called “re-presentment” to the issuing bank to support the validity of the disputed transaction. Blink /Fidelity cannot be involved in any stage of the dispute process.
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