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Press Menu once
Select ‘Mail Order’
Select ‘Refund’
Enter your Supervisor Code
Enter the card details
Once approved, the terminal will print a receipt
How do I take an initial Pre-Auth?
Press menu x 3
Head to ‘Hotel’
Select ‘Pre-Auth’
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It will prompt you to insert or swipe the card
If you start typing numbers (if a MOTO transaction) it will allow you to proceed with this method (over the phone, customer is not present), you will need the long card number, CVV code etcetera
You will then be asked to enter the amount
Press the green key
The terminal will check the card
Customer will be prompted for PIN entry (if applicable)
The terminal will display an approved or declined message
Receipt printed (merchant copy)
Remove card
Receipt printed (customer copy)
How do I Complete a Pre-Auth?
A Completion (COMPLTE) transaction requires the most recent authorisation code and the total amount of all pre-auths, in addition to the final amount to be debited from the customer’s card. This transaction will require a signature check and the acquirer will capture the transaction details, so the customer’s bank account is debited.
Press menu x 3
Head to hotel
Select Completion
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Insert the card, or key in the long card number (for MOTO, CNP)
Enter the final amount
Key in the sum of all pre-auths taken to date for this card
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Terminal will request the first pre-auth code to be entered
Customer will be prompted for PIN entry (if applicable)
The terminal will display an approved or declined message
Receipt printed (merchant copy)
Remove card
Receipt printed (customer copy)
How do I refund an Apple Pay transaction?
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Your customer can find their Payment Card Device Account Number (card and device specific) in the Wallet & Apple Pay Settings on the device used to make the purchase. -20230110-094910.png?version=1&modificationDate=1673344163069&cacheVersion=1&api=v2&width=224) -20230110-094910.png?version=1&modificationDate=1673344163069&cacheVersion=1&api=v2&width=204) |
Once approved, the terminal will print a receipt.
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