  What is a chargeback? |
A chargeback is a formally disputed transaction by the cardholder or the cardholder’s issuing bank. You must minimise chargeback risk at the time of sale by complying with card schemes’ guidelines and requirements. |
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Elavon https://www.elavon.co.uk/customer-centre/setting-up-your-account/chargebacks/chargeback-faqs.html
Chargeback Stages
Stage 1 |
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The customer contacts the card issuer to tell them which transaction they wish to reverse |
Stage 2. The issuer investigates the claim to verify what the cardholder is saying
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