Gateways & Terminals
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Overview
Within the Gateways & Terminals section, you can view all the gateways and terminals linked to your merchant account(s).
In the case you have an issue regarding a particular terminal or gateway, you will be able to view a user guide.
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Navigation
This page can be accessed by clicking on Merchant Account under My Account on the navbar. Once you are on the landing page, My Merchant Accounts, simply use the sub-tab and click on Gateways & Terminals.
How does it work?
Using the merchant filter found at the top of the field you can select all or certain merchant accounts - which will then display the gateways and terminals linked to them.
There are two separate fields for gateways and terminals. The terminals field displays information such as terminal type, name of the terminal, and TID number. Next to the name of each terminal is a button labelled Info which directs you to the user guide for that specific terminal.
On the Gateways field, you can find the name and logo of the gateway(s) in use.
On the far right of each field for terminals and gateways is a Report Fault button that displays a pop-up text box for you to explain the issue you are experiencing with that specific terminal/gateway once received support will reach out to you.