 What is a chargeback? |
A chargeback is a formally disputed transaction by the cardholder or the cardholder’s issuing bank. You must minimise chargeback risk at the time of sale by complying with card schemes’ guidelines and requirements. |
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 Who deals with the chargeback? |
The customer's issuing bank deals with the chargeback on behalf of the customer. The acquiring bank (AIB or Elavon) will dispute on your behalf, using any evidence or information you may have on the transaction. When the acquiring banks defend your cases, they send a so-called “re-presentment” to the issuing bank to support the validity of the disputed transaction. Blink cannot be involved in any stage of the dispute process. |
What are common reasons for customers to raise a chargeback? |
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Who notifies for chargebacks? | ||||||||||
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