How does it work?
Reminders You can be switched on (switch on reminders for individual payments or for all new payment requests as a blanket rule) for all new Payment Requests.
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Reminders can only be switched on To switch on reminders for individual requests if there is , you must provide either an email or SMS; if . If neither is filled in, the system will respond with display an error pop-up message, prompting you to enter an email / or phone number or . Alternatively, you can turn off the Paylink Reminder for the requestsrequest. Once the customer has paid, the reminders will stop automatically. |
When
do wedoes Blink send
thea reminder?
During the setup process, you can choose how often you want to remind the customer. If the customer has not paid by the date set on the Requested Payment Reminder has been reached and the customer has not yet paid, the system sends will automatically send them a reminder of the initial request at 12:00 PM (GMT/BST) on that day.
The reminder email is a copy of will be the same as the initial email. On You can easily track the reminders sent on the Requested Payment page, you can now see that the request has been resent.
Who
has accesscan switch on reminders?
All users have access except for can create a paylink with a reminder except those with Payment Tier 2 (user-level Payment Tier 2).
Where can you find this on the platform
Payment Preferences
The setting will exist globally on the Payment Preferences page (Under Payment Operations). You can make an overall decision for all new payments you request. This can be switched off for individual Requested Payments.
Request a Payment
Merchants/users can switch reminders on/off on individual requests.
Requested Payments
On Requested Payments, there is an option to turn the reminder on/ off /edit for an individual request. The below clock shows that there is a reminder set up for this individual link. When you click on the clock, the below pop-up shows up, where you can change the reminder schedule or switch it off entirely by toggling the remind customer off.
