FAQs - Applicable to Ingenico TMS Series (Move3500, Move5000 or Desk5000)
How do I refund? (Card Present)
Press Menu once
Select ‘Refund’ (F2)
Enter your Supervisor Code
Enter the refund amount and press ‘Enter’.
Ask the customer to insert their card. Once the transaction is approved, the terminal will print your copy, which the customer must sign
Verify the customer’s signature and retain your copy
How do I refund? (Card Not Present)
Press Menu once
Select ‘Mail Order’
Select ‘Refund’
Enter your Supervisor Code
Enter the card details
Once approved, the terminal will print a receipt
How do I do access reporting and EOD on the terminal?
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