FAQs - Applicable to Ingenico TMS Series (Move3500, Move5000 or Desk5000)
How do I process a sale? (Card Present)
Simply key in the desired amount
Press ‘Enter’
The customer can pay via contactless (up to £100) or chip & PIN
Once processed successfully the receipt will print and read ‘APPROVED’
Keep your merchant copy of the receipt
To note; if using contactless, print the customer copy of the receipt by pressing Menu x 3, followed by ‘Duplicate’
How do I process a sale? (Card not Present)
Press Menu once
Select ‘Mail Order’
Select ‘Sale’
Enter the card number, expiry and CVV code
Press Enter
Once approved, the terminal will print a copy of the receipt
To note; we would recommend using pay-links or Open Banking (available on our Blink portal), as these are far more secure methods of payment!
How do I refund? (Card Present)
Press Menu once
Select ‘Refund’ (F2)
Enter your Supervisor Code
Enter the refund amount and press ‘Enter’.
Ask the customer to insert their card.
Once the transaction is approved, the terminal will print your copy, which the customer must sign
Verify the customer’s signature and retain your copy
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