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  • Press Menu once

  • Select ‘Refund’ (F2)

  • Enter your Supervisor Code

  • Enter the refund amount and press ‘Enter’

  • Ask the customer to insert their card

  • Once the transaction is approved/refund accepted, the terminal will print your the merchant copy, which the customer must sign

  • Verify the customer’s signature and retain your copy

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To print a duplicate of the last transaction processed press three Menu times, then select 'DUPLICATE' and press enter