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Below are some of the questions we have been asked about the Blink 2.0 migration. If there are any questions we have not answered yet, please don’t hesitate to reach out to support@blinkpayment.co.uk.

What’s changed?

Lots! Visually, there is a whole new layout; the dashboard has been split into four easy-to-manage sections. We have added Open Banking and Batch Payments as additional payment methods. There is far more functionality within each individual section, alongside customisation.

Is there an additional cost?

There is no additional cost. Your Blink account will remain on its current Blink plan.

Is there a new URL for log in?

Simply head over to secure.blinkpayment.co.ukand use your existing login details.

Will I have to set up all of my users again?

Your Blink set-up will automatically be replicated in Blink 2.0. Any additional users can be set up under ‘Payment Operations', ‘User Preferences’ ‘User Preferences’ followed by the ‘Add User’ button.

Are the user levels the same? / What are the new user levels?

We updated some of the individual user levels, and you can find more information on user levels here.

  1. Lead: has full access to the entire platform.

  2. Supervisor: has access to everything other than billing details.

  3. Accounts: has access to payments, reporting, and account details.

  4. Support: has access to payments (with the exception of batch payments), reporting, and account details.

  5. Payment Tier 1: has access to payments (with the exception of batch payments), and re-run, refund and repeat transactions.

  6. Payment Tier 2: has access to payments (with the exception of batch payments), cannot perform any other actions, but see recent transactions.

MID Restriction

You can now restrict your sub-users to one or multiple MIDs. They will only be able to take payments specific MIDs.

Where’s my VT?

The virtual terminal is now under ‘Take a Payment’ on your Blink portal.

Where do I send a PayLink?

 PayLinks are now under ‘Request a Payment’ on your Blink portal.

What about my Blink3Sixty Blink pages?

Your old Blink3Sixty pages will remain functional. However, we do recommend switching to your new, improved Blink pages. They include all the customisations from your Blink3Sixty pages and allow your customers to pay via Card, Open Banking and Direct Debits directly from the page!

Where do I view/re-send a PayLink?

 Under ‘Request a Payment’ followed by the ‘Requested Payments’ tab.

What is Open Banking?

Open Banking is a bank-to-bank transfer in which you receive funds from customers instantly. It takes the acquiring bank (AIB or Elavon) out of the equation. There is a flat rate of 0.75% for this feature. You can activate it easily in your Blink portal by clicking the activate open banking button in the top right. This comes straight through to our team, who can have you set up the same day! There are no fees if you activate this feature and not use it; it is per transaction, and there are no monthly costs.

Open Banking is completely and utterly FREE up until October 2022!

What is a Batch Payment?

Batch Payments allows processing multiple card payments simultaneously by uploading a CSV file. The card must have been used previously on Blink to generate the secure key needed (Blink Unique Reference (BUR)) - a verify transaction can be done on the virtual terminal to obtain this without charging the customer. Once activated on your account, you can find Batch Payments under the Payments tab on the left-hand navigation bar (Payments → Process A Batch Payment).

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