 What is a chargeback? |
A chargeback is a formally disputed transaction by the occurs when a cardholder or the cardholder’s their issuing bank . You must minimise chargeback risk formally disputes a transaction. To minimize chargeback risk, ensure compliance with card schemes' guidelines and requirements at the time of sale by complying with card schemes’ guidelines and requirements. |
Who deals with the chargeback? |
The customer's issuing bank deals with the chargeback on behalf of the customer. The When a customer initiates a chargeback, it is the responsibility of their issuing bank to handle the dispute. As a merchant, you can provide any evidence or information you have on the transaction to the acquiring bank (AIB or Elavon), who will then dispute the chargeback on your behalf, using any evidence or information you may have on the transaction. When the acquiring banks defend your cases, they send a “re-presentment” . The acquiring bank will send a "re-presentment" to the issuing bank to support the validity of the disputed transaction. Please note that Blink cannot be involved participate in any stage part of the dispute process. |
What are common reasons for customers to raise a chargeback? |
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Who notifies for chargebacks? | ||||||||||
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Contact details AIB Chargebacks Teamchargebacks team: 0126 829 8981 Elavon Chargebacks Teamchargebacks team: 0203 46 72 705 |
Additional information
 AIB |  Elavon |
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https://www.aibms.com/help/chargebacks-fraud/dealing-with-chargebacks/ | https://www.elavon.co.uk/customer-centre/setting-up-your-account/chargebacks/chargeback-faqs.html |
Chargeback Stagesstages
Stage 1 | The customer contacts the their card issuer to tell them which transaction they wish to reverserequest a reversal of a specific transaction. |
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Stage 2 | The issuer investigates will investigate the claim to verify what the accuracy of the information provided by the cardholder is saying. |
Stage 3 | If the issuer agrees, they will recover the money from the merchant’s account and provide a conditional refund to the cardholder, and advises . They will then advise the acquiring bank, who will in turn advise the merchant. |
Stage 4 | The merchant If a merchant disagrees with a decision made by the issuer, they can review the issuer’s decision and choose to contest it by submitting their own evidence to support their position, for example providing additional evidence such as a delivery signature. This goes back The evidence is then sent to the acquiring bank , and then on forwarded to the card issuer for review. |
Stage 5. | The card issuer evaluates what each side has said and if the merchant’s case is considered more persuasive than the cardholder’s they will issuer will evaluate both parties' statements and reverse the conditional refund if the merchant presents a more compelling case, thereby concluding the chargeback process. |
Stage 6 | However, if the card issuers issuer finds in favour favor of the cardholder, the merchant can pursue the matter further and ask for it to be reconsidered, request a reconsideration and provide further additional evidence if it is available. |
Stage 7. | The final decision in favour favor of one party or the other, which is made by the card scheme rather than instead of the issuer, cannot is final and can only be challenged further, other than through the process of bringing the matter before a court. |
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