Overview
Within In the Requested Payments payments tab, you will be able to track your PayLink's. This means you can see if and how the customer has interacted with a PayLink can track the payment links you have sent. This allows you to view the customer's interaction with a payment link and cancel or resend the link or reminder. You can also export this data to CSV.
Navigation
To track a PayLink, select Requested Payments Select Requested payments under the Payments tab or the Request a Payment payment button to track a payment link.
How does it work?
This page displays all
payment links that have been created
, showing the customer's name, email/phone number, reference, amount, date/time, payment method, reminder, which MID was used to request the payment and status
.
You can use the available filters to find the payment link you want.
Date - This is the date and time of the PayLink’s payment link’s creation, not the actual payment.
Select Search - Select from the desired field and enter text/number for Customer Name, Customer Email, Customer Mobile, Reference or Amount, and enter the desired text/number in the following field.
User - Filters the PayLink's payment links created by different Usersusers.
Each payment link has an action button:
If the customer has processed the transaction, you will see a “View transactions” button. This will take you to the Transaction
history page to view the
transaction and
status.
You will see the "Resend" and "Cancel" buttons if the transaction has not
been processed.
Resend - Displays the link
to the payment page and the ability to resend the payment request to the previous Email/Phone number entered or send it to new ones.
Cancel - This cancels the
payment link request. The payment page will no longer exist.
Requested Payments
Additional details
Select a PayLink to expand it. This displays a breakdown of the PayLink's status, including when it was initially generated or sent if the link has been opened yet, if the link was resent and if it has had a transaction processedYou can amend the contact details on the payment link.
Requested payments
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Step 1 - Click on the resend action button Step 2 - Click on edit Step 3 - Choose and edit how you want to send the payment link and click on send payment link |
2. Click the clock symbol to switch off or change the reminder.
Additional details
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