Requested Payments
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Overview
Within In the Requested Payments payments tab, you can track your sent PayLink'sthe payment links you have sent. This means you can see if and how the customer has interacted with a PayLink, allows you to view the customer's interaction with a payment link and cancel or resend the link or cancel the PayLink reminder you . You can also export this data to CSV.
Navigation
To track a PayLink, select Requested Payments Select Requested payments under the Payments tab or the Request a Payment payment button to track a payment link.
How does it work?
This page displays all PayLink's payment links that have been created, showing the customer's name, email/phone number, reference, amount, date/time, payment method, reminder, which MID was used to request the payment and status.
Locate the desired PayLink using the filters availableYou can use the available filters to find the payment link you want.
Date - This is the date and time of PayLink’s the payment link’s creation, not the actual payment.
Select Search - Select from the desired field and enter text/number for Customer Name, Email, Customer Mobile, Reference or Amount, and enter the desired text/number in the following field.
User - Filters the PayLink's payment links created by different Usersusers.
Status - This is the status of the payment from the customer.
Paid - The customer has processed the transaction on the payment page.
Unpaid - PayLink the payment link has been sent but not paid.
Cancelled - PayLink The payment link has been cancelled. The , meaning the payment page will no longer exist.
Resent - You have resent the payment.
Payment attempted - The customer has tried to payattempted to make a payment, but the payment transaction did not go through.
Each payment link has an action button:
If the customer has processed the transaction, you will see a “View transactions” button. This will take you to the Transaction History history page to view the actual transaction and its status.If the customer
You will see the "Resend" and "Cancel" buttons if the transaction has not processed the transaction - you will see a ”Resend button” and a “Cancel” buttonbeen processed.
Resend - Displays the link of to the payment page and the ability to resend the payment request to the previous Email/Phone number entered or send it to new ones.
Cancel - This cancels the PayLink payment link request. The payment page will no longer exist.
You can amend the contact details on the payment link.
Requested Paymentspayments
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Step 1 - Click on the resend action button  Step 2 |
- Click on edit  Step 3 - Choose and edit how you want to send the payment link and click on send payment link  |
2. Click the clock symbol to switch off or change the reminder by clicking the clock symbol.
Additional details
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