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EMS = Elavon Merchant Services

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AIBMS = Allied Irish Bank Merchant Services

Charges from our two acquiring banks could be one or more of the below:

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  • Merchant Service Charges for transactions processed the previous month (usually charged on the same date every month).

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  • PCI Compliance or Non-Compliance Fee (as above).

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  • Chargebacks raised by customers (can be anytime).

To access the latest merchant statement:

AIB Insight https://insight.aibms.com/mop/faces/login/aibms/login.xhtml?acquirer=aibms&language=en

Elavon Connect https://www.elavonconnect.com

If you require any further assistance, please contact AIB or Elavon

AIB Help Desk:

Elavon Help Desk

0345 450 0713

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0345 850 0195

Useful links

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Elavon – Understanding your Monthly Statement

Full Guide

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: Helping you understand your statement (elavon.co.uk)

Simplified Guide

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: 4106 Elavon_Statement_Explainer_UK_v3.pdf

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AIB – Statement Guide

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Statement-Guide.pdf

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