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• Press Menu once

• Select ‘Mail Order’

• Select ‘Refund’

• Enter your Supervisor Code

• Enter the card details

• Once approved, the terminal will print a receipt

How do I take an initial Pre-Auth?

• Press menu x 3

• Head to ‘Hotel’

• Select ‘Pre-Auth’

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• It will prompt you to insert or swipe the card

• If you start typing numbers (if a MOTO transaction) it will allow you to proceed with this method (over the phone, customer is not present), you will need the long card number, CVV code etcetera

• You will then be asked to enter the amount

• Press the green key

• The terminal will check the card

• Customer will be prompted for PIN entry (if applicable)

• The terminal will display an approved or declined message

• Receipt printed (merchant copy)

• Remove card

• Receipt printed (customer copy)

How do I Complete a Pre-Auth?

A Completion (COMPLETE) transaction requires the most recent authorisation code and the total amount of all pre-auths, in addition to the final amount to be debited from the customer’s card. This transaction will require a signature check and the acquirer will capture the transaction details, so the customer’s bank account is debited.

• Press menu x 3

• Head to hotel

• Select Completion

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• Insert the card, or key in the long card number (for MOTO, CNP)

• Enter the final amount

• Key in the sum of all pre-auths taken to date for this card

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• Terminal will request the first pre-auth code to be entered

• Customer will be prompted for PIN entry (if applicable)

• The terminal will display an approved or declined message

• Receipt printed (merchant copy)

• Remove card

• Receipt printed (customer copy)

How do I refund an Apple Pay transaction?

• Press Menu once

• Select ‘Mail Order’

• Select ‘Refund’

• Enter your Supervisor Code

• Enter the Payment Card Device Account Number . The customer now needs to tap the card they want to refund.

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title How do I find the Payment Card Device Account Number on an Iphone
Your customer can find their Payment Card Device Account Number (card and device specific) in the Wallet & Apple Pay Settings on the device used to make the purchase. Image Added

• Once approved, the terminal will print a receipt.

How to Test your Connection (TMS CALL)

• Press menu twice (bulls eye button)

• Select supervisor

• Enter the code

• Press menu again

• Select 'call TMS'

• If a connection is made via your chosen method, it will run through a configuration

• The receipt should read 'TMS call - Connected 'OK' and Config Data 'OK'

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