Set-up
Set up 2FA for your business; You can enable it for yourself and/or decide to enable it for individual users.
Lead users can reset 2FA for sub-users as well.
Set up 2FA for yourself.
You can find the 2FA settings in Payment Operations → User preferences.
Click on Enable 2FA and add your Blink password to confirm.
Enabling 2FA for yourself
Enable 2FA for your own account in your user settings at the top right of your screen.
Set up your 2FA
Open an authenticator app on your phone (it works with all general authenticator apps).
And click on the plus + sign.
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You can also add your 2FA to encryption software covering password management like Keeper. https://docs.keeper.io/enterprise-guide/storing-two-factor-codes |
Choose Work or school account.
Click on Scan QR code.
Scan the QR code on your computer screen. Once scanned, fill in the OTP (one-time password) and click confirm.
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QR codes, are personal. Don’t let anyone else scan your 2FA QR code as, together with your login details they will be able to log in. |
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You can find the OTP in your authenticator app.  |
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Once you have activated your 2FA, a multiple recovery code codes will be generated. Keep this these somewhere safe, it they can be used to recover access to the account if your 2FA device is lost. Each line is an individual code. |
Once 2FA has been added to your account, you will be prompted to authenticate via your authenticator App and fill in the OTP (one-time password) after using your general login details.
Disable 2FA from your Blink account
To disable 2FA from your account, click on DISABLE and fill in your Blink password.
Logging in
Once 2FA has been added to your account, you will be prompted to authenticate via your authenticator App Authenticator app and fill in the OTP (one-time password) after using your general login details.
Issues logging in
Are you experiencing issues logging in? Use the recovery code you received while you set up your 2FA. Reach out to support if this doesn’t work.
Sub-user - contact a Blink lead user to reset this for you.
Set up 2FA for sub-users
There are a few ways to switch on 2FA for sub-users:
Switch 2FA on for multiple existing users in one go:
(1) Navigate to Payment Operations operations → User preferences → Users management → 2FA Settings button.
(2) Choose which users they you want to enable and click on confirm
Switch on 2FA for individual users:
(1) Navigate to Payment Operations operations → User preferences → Users management → locate individual user → click on edit and toggle on Require 2FA → click Confirm
Set new users up with 2FA immediately:
Simply toggle Require 2FA on while setting up a new user.
Reporting on 2FA
In the user's section (Payment Operations → User preferences → Usersmanagement). Each user who is 2FA required will have this highlighted under the security symbol.
The clock symbol showcases that 2FA has been toggled on for the individual user. However, they have not yet set it up.
The tick showcases that 2FA has been set up.
New sub-user 2FA experience
your Blink administrator has enabled 2FA on your account
Once you have logged in, you will be prompted to set up your 2FA. Click ENABLE.
Once enabled, you will be prompted to re-enter your Blink password to confirm.
Open your Microsoft Authenticator app on your phone (it works with all general authenticator apps).
(5) Click on the plus +.
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(6) Choose work or school account.
(7) Click on scan QR code.
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Scan the QR code on your computer screen. Once scanned, fill in the OTP (one-time password) and click confirm.
| Note |
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QR codes, are personal. Don’t let anyone else scan your 2FA QR code as, together with your login details they will be able to log in. |
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Once you have activated your 2FA, a recovery code will be generated. This can be used to recover access to the account if your 2FA device is lost. |
Disable 2FA from your Blink account
To disable 2FA from your account:
Navigate to Payment Operations → User preferences → User →Click Disable and fill in your Blink password and confirm.
Potential issues and how to solve them
Two-factor authentication device is lost
Merchants and Leads can reset 2FA for sub-users. Please reach out to your internal Blink administrator.
Due to security reasons, Blink can reset your 2FA, but not initially set 2FA up for you initially.