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Requested Payments


Overview

Within the Requested Payments tab, you can track your sent PayLinks. This means you can see if and how the customer has interacted with a PayLink, cancel or resend the link or cancel the PayLink reminder. You can export this data to CSV.

Navigation

To track a PayLink, select Requested Payments under the Payments tab or the Request a Payment button.

How does it work?

  1. This page displays all PayLink's that have been created, showing the customer's name, email/phone number, reference, amount, date/time, payment method, reminder, which MID was used to request the payment and status.

  2. Locate the desired PayLink using the filters available.

Date - This is the date and time of PayLink’s creation, not the actual payment.

Select Search - Select from Customer Name, Email, Customer Mobile, Reference or Amount, and enter the desired text/number in the following field.

User - Filters the PayLink's created by different Users.

Status - This is the status of the payment from the customer.

  1. Paid - The customer has processed the transaction on the payment page.

  2. Unpaid - PayLink has been sent but not paid.

  3. Cancelled - PayLink has been cancelled. The payment page will no longer exist.

  4. Resent - You have resent the payment.

  5. Payment attempted - The customer has tried to pay, but the payment did not go through.

Select merchant name/ID - Filter the PayLinks based on the Merchant ID (MID) under which they were created.

Payment method - Have you received payment through card, Direct Debit, or open banking?

  1. Each PayLink has an action button:

    1. If the customer has processed the transaction, you will see a “View transactions” button. This will take you to the Transaction History page to view the actual transaction and its status.

    2. If the customer has not processed the transaction - you will see a ”Resend button” and a “Cancel” button.

      1. Resend - Displays the link of the payment page and the ability to resend the payment request to the previous Email/Phone number entered or send it to new ones

      2. Cancel - This cancels the PayLink request. The payment page will no longer exist.

Requested Payments

Amen

 Amend contact details on paylink

Step 1 - Click on the resend action button

Step 2 - Click on edit

Step 3 - Choose and edit how you want to send the paylink and click on send paylink

2. You can also switch off or change the reminder by clicking the clock symbol.

Additional details

  1. Select a PayLink to expand it. This displays a breakdown of PayLink's status, including when it was initially generated or sent if the link has been opened yet, if the link was resent and if it has had a transaction processed.

    1. It also displays the User who created the PayLink, and (if there was one) the added note.

Video Tour

Requested Payments HD - 9 May 2022.mp4

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