FAQs - Applicable to Ingenico TMS Series (Move3500, Move5000 or Desk5000)
How do I refund? (Card Present)
Press Menu once
Select ‘Refund’ (F2)
Enter your Supervisor Code
Enter the refund amount and press ‘Enter’.
Ask the customer to insert their card. Once the transaction is approved, the terminal will print your copy, which the customer must sign
Verify the customer’s signature and retain your copy
How do I refund? (Card Not Present)
Press Menu once
Select ‘Mail Order’
Select ‘Refund’
Enter your Supervisor Code
Enter the card details
Once approved, the terminal will print a receipt
How do I do access reporting and EOD on the terminal?
Press the menu button twice, select ‘reports’ - from there you will see EOD, banking, X balance and Z balance
X REPORT - ‘MID SHIFT
The X report is intended to be mid-shift snapshot of what has transacted on the card machine from the beginning of the shift until the present moment.
Prints out every transaction that has or hasn’t been batched.
The totals will remain on the card machine.
Z REPORT – ‘END SHIFT’
The Z report is intended to be an overview of the card machine’s entire shift from open to close.
Prints out every transaction that has or hasn’t been batched.
The totals on the card machine will be reset to zero.
EOD
An EOD sends the total earnings to the bank for batching and settlement into the depositing
account, a one touch function the prints out both the Z report and Banking report, this must be
done at the end of each trading day
BANKING
This indicates total value of transactions that have been processed and shows that the totals have been confirmed by the acquirer.
How do I change the default supervisor code?
Please call the help desk - 0345 481 2178
How do I print a duplicate receipt?
To print a duplicate of the last transaction processed press three times, then select 'DUPLICATE' and press enter