A step-by-step guide to start accepting payments on the Ingenico Desk 5000.

Default supervisor code: 01483

Check the contents of the box for:

1. Terminal

2. Charger

3. Ethernet Cable

4. Till Roll

Step 1:

Put your terminal on charge by plugging the charger into the battery pack attached to the terminal.

Step 2:

Connect the terminal by inserting the ethernet cable into your wall socket and plug into the battery pack attached to the terminal. Once connected, your terminal should be ready to take a payment.

How to test your connection

• Press menu twice

• Select supervisor

• Enter the code

• Press menu again

• Select 'call TMS'

• If a connection is made via your chosen method, it will run through a configuration.

• The receipt should read 'TMS call - Connected 'OK' and Config Data 'OK'.

Error code '4444' (please run an EOD if you have taken payments on this trading day)

• Press menu twice

• Select supervisor

• Enter the code

• Select password

• Select MAC re-set 'all'

How to run a penny test transaction

• Key 0.01 into your terminal and select [enter]

• Use either contactless or chip and pin to process

• If successful the receipt will read ‘approved’ and an AUTH code will be displayed

Taking Payments

For customer present transactions:

• Enter the desired amount, select [enter], the customer can pay via contactless or chip and pin.

• The terminal will now connect to the acquirer for authorisation, if the transaction is authorised then an AUTH CODE will be shown.

For MOTO (Mail Order Telephone Order) transactions:

Select menu, select mail order, select sale, enter the card details, the Expiry Date, then the ‘Security Information’ as follows:

• Enter card security code (from the back of the card)

• The numbers from the cardholder’s postcode (e.g. WA3 7HS is 37), followed by and then the numbers from the cardholder’s address (e.g. 46 High Street is 46)

To send pay by links (PayLinks) from your account:

• Log into your Blink account at https:// www.blink3sixty.co.uk/login

FAQs

How do I do access reporting and EOD on the terminal?

Press the menu button twice, select ‘reports’ - from there you will see EOD, banking, X balance, and Z balance.

X REPORT - ‘MID SHIFT'

The X report is intended to be a mid-shift snapshot of what has transacted on the card machine from the beginning of the shift until the present moment.

• Prints out every transaction that has or hasn’t been batched.

• The totals will remain on the card machine.

Z REPORT – ‘END SHIFT’

The Z report is intended to be an overview of the card machine’s entire shift from open to close.

• Prints out every transaction that has or hasn’t been batched.

• The totals on the card machine will be reset to zero.

EOD

An EOD sends the total earnings to the bank for batching and settlement into the depositing account, a one-touch function that prints out both the Z report and Banking report, this must be done at the end of each trading day.

BANKING

This indicates total value of transactions that have been processed and shows that the totals have been confirmed by the acquirer.

How do I change the default supervisor code?

Please call the help desk - 0345 481 2178

How do I print a duplicate receipt?

To print a duplicate of the last transaction processed press three times, then select 'DUPLICATE' and press enter.