Automated payment link reminders.
- Sara Jacobs
- Amanpreet Trehan (Unlicensed)
Request a payment reminder.
Remind your customers automatically of outstanding payment links.
How does it work?
Choose to send payment reminders for unpaid payment links automatically. You can enable reminders for individual payments while creating the payment link or for all new payment requests as a blanket rule.
To switch on reminders for individual requests, you must provide either an email or SMS. If neither is filled in, the system will display an error pop-up message, prompting you to enter an email or phone number. Alternatively, you can turn off the payment link reminder for the request. Once the customer has paid, the reminders will stop automatically.
You can switch reminders on/off on individual requests.
When does Blink send a reminder?
You can choose how often you want to remind the customer during the setup process. If the customer has not paid by the date set on the requested payment reminder, the system will automatically send them a reminder at 12:00 PM (GMT/BST) on that day.
The reminder email will be the same as the initial email. You can easily track the reminders sent on the Requested payment page.
User access
All users, except Payment Tier 2 (user-level) can create payment links with reminders.
Adjusting payment request reminders
There is an option to turn off reminders or edit the schedule for a specific payment request on the requested payments page. The clock icon indicates a reminder is set for this link.
Clicking on the clock displays a pop-up where you can adjust the reminder schedule or turn off reminders by toggling "Remind Customer Off.”
Create a blanket rule for all payment links.
You can make an overall decision to send reminders to all new payment links on the Payment preferences page (Under Payment Operations). This can be switched off for individual payment links when creating a new payment or once the payment link has been sent.