How does it work?
Choose to automatically send payment reminders for unpaid paylinks. You can enable reminders for individual payments during the creation of the PayLink or for all new payment requests as a blanket rule.
To switch on reminders for individual requests, you must provide either an email or SMS. If neither is filled in, the system will display an error pop-up message, prompting you to enter an email or phone number. Alternatively, you can turn off the Paylink Reminder for the request. Once the customer has paid, the reminders will stop automatically.
You can switch reminders on/off on individual requests.
When does Blink send a reminder?
During the setup process, you can choose how often you want to remind the customer. If the customer has not paid by the date set on the requested payment reminder, the system will automatically send them a reminder at 12:00 PM (GMT/BST) on that day.
The reminder email will be the same as the initial email. You can easily track the reminders sent on the Requested payment page.
User access
All users, except Payment Tier 2 (user-level) can create paylinks with reminders.
Adjusting payment request reminders
There is an option to turn off reminders or edit the schedule for a specific payment request on the Requested Payments page. The clock icon indicates a reminder is set for this link.
Clicking on the clock displays a pop-up where you can adjust the reminder schedule or turn off reminders by toggling "Remind Customer Off.”
Create a blanket rule for all paylinks
You can make an overall decision to send reminders to all new PayLinks on the Payment Preferences page (Under Payment Operations). This can be switched off for individual PayLinks during the creation of a new payment or once the paylink has been sent.
