How does it work?
You can switch on reminders for individual payments or for all new payment requests as a blanket rule.
To switch on reminders for individual requests, you must provide either an email or SMS. If neither is filled in, the system will display an error pop-up message, prompting you to enter an email or phone number. Alternatively, you can turn off the Paylink Reminder for the request. Once the customer has paid, the reminders will stop automatically.
When does Blink send a reminder?
During the setup process, you can choose how often you want to remind the customer. If the customer has not paid by the date set on the Requested Payment Reminder, the system will automatically send them a reminder at 12:00 PM (GMT/BST) on that day.
The reminder email will be the same as the initial email. You can easily track the reminders sent on the Requested Payment page.
Who can switch on reminders?
All users can create a paylink with a reminder except those with Payment Tier 2 (user-level).
Where can you find this on the platform
Payment Preferences
The setting will exist globally on the Payment Preferences page (Under Payment Operations). You can make an overall decision for all new payments you request. This can be switched off for individual Requested Payments.
Request a Payment
Merchants/users can switch reminders on/off on individual requests.
Requested Payments
On Requested Payments, there is an option to turn the reminder on/ off /edit for an individual request. The below clock shows that there is a reminder set up for this individual link. When you click on the clock, the below pop-up shows up, where you can change the reminder schedule or switch it off entirely by toggling the remind customer off.
