EMS = Elavon Merchant Services
AIBMS = Allied Irish Bank Merchant Services
Charges from our two acquiring banks could be one or more of the below:
1. Merchant Service Charges for transactions processed the previous month (usually charged on the same date every month).
2. PCI Compliance or Non-Compliance Fee (as above).
3. Chargebacks raised by customers (can be anytime).
To access the latest merchant statement
AIB Insight https://insight.aibms.com/mop/faces/login/aibms/login.xhtml?acquirer=aibms&language=en
Elavon Connect https://www.elavonconnect.com
If you require any further assistance please contact AIB or Elavon
AIB Help Desk: 0345 450 0713
Elavon Help Desk: 0345 850 0195
Useful links
Elavon – Understanding your Monthly Statement
Full Guide
Helping you understand your statement (elavon.co.uk)
Simplified Guide
4106 Elavon_Statement_Explainer_UK_v3.pdf
AIB – Statement Guide
https://www.aibms.com/wp-content/uploads/2021/06/Statement-Guide.pdf