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Account Changes

If you change your bank for charges, deposits or both, you will have to inform both Blink and your acquiring bank to ensure monies are charged from or deposited to the correct place. In the following overview, we will take you through the requirements.

Steps

Blink

Once you notify our support team, they can update this immediately.

Info

Please advise if you wish to change where Blink charge you from, as we can send you a fresh Direct Debit form; once completed, our accounts team can amend this.
Please advise if your bank change is for charges, deposits or both.
Please note that if the new proof of bank does not match the name on the bank account previously listed, this will be a Change of Legal Entity process. For example: ECO HOUSES LTD is now registered on company’s house as ECO LOG CABINS LTD.

Acquiring Banks

To change the details with your acquiring bank, you will have to email them with the details below.

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Contact details

This email must be sent to aibinvestigations@aibms.com; please cc in support@blinkpayment.co.uk.

AIB Requirements

A completed and signed (by a current Company Director) AIB Direct Debit Mandate Form (if you change the account where the charges are debited).
A recently dated bank statement or welcome letter for the new account (must include account name, number, sort code and bank logo).
The change of bank request must be made in writing, signed by a current Company Director, in a cover letter. This correspondence must detail whether the bank details need changing for credits, debits, or both (via email).
The change with AIB takes 3-5 working days
All amendment requests must have confirmation from the merchant and the request must come from the main contact person AIB holds on file

Supporting Documentation
Required information/ documentation (scanned copy accepted).
- A cover letter with wet signature of company director/partner/owner requesting the change of bank.
  - echo-signed (agreed method of signing).
    - Docu-signed (will be rejected).
- Letter must state whether the change applies to the credit a/c, debit a/s or both.
- Proof of bank (new MID open 6 months or less) –
Bank statement dated within 6 months showing legal name of business.
- Welcome Letter Certified by bank including date, account details, legal name, and bank issuer logo visible
- Proof of bank (existing MID open for longer than 6 months), statement only, dated within 6 months showing legal name of business.
  - *Debits only* - Direct Debit Mandate (DDM) – signed by company director/partner/owner
  - *Credits only* - 1 form of uncertified ID for individual requesting change (must match the original requestor)
  - *Debits & Credits* - Direct Debit Mandate (DDM) – signed by company director/partner/owner and 1 form of uncertified ID for individual requesting change (must match the original requestor)
Information needs to match 100% across all 3 data points:-
- Initial request (phone call, email, self service)
- Cover letter
- Supporting ID

Example email

Subject: ‘Merchant ID 01000000, trading as Account1234 – Change of Bank Request’ 'Please change the bank account for charges/deposits for merchant ID, as soon as possible. Please find proof of bank attached.

ELAVON Requirements

Merchants no longer need to complete the 'change of bank' form. However, Elavon needs to see that the change of bank request has initially come from the listed contact on their systems.
Specify if the bank change is for charges, deposits, or both.
Proof of bank dated within the past three months is required, i.e. bank statement, bank welcome letter. It must include the bank account name, account number, sort code and bank logo.
The change with Elavon takes approximately five working days.