Change of Bank

Account changes

If you decide to switch banks for either charges, deposits or both, it is essential to inform both Blink and your acquiring bank to ensure that money is charged from or deposited to the correct account. In the following overview, we will guide you through the requirements to make the process as smooth as possible.

Steps

Blink

If you inform our support team, they can update it right away.

Acquiring banks

To change the details with your acquiring bank, you must email them the details below.

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Contact details

This email must be sent to aibinvestigations@aibms.com; please cc in support@blinkpayment.co.uk.

 

AIB Requirements

• A completed and signed (by a current company director) AIB Direct Debit Mandate Form (if you change the account where the charges are debited).

• A recently dated bank statement for the account where AIB currently pay funds into (old account)

• A recently dated bank statement or welcome letter for the new account (must include account name, number, sort code and bank logo).

• Uncertified ID (Passport/Driving Licence)

• The change of bank request must be made in writing, signed (WET SIGNATURE) by a current Company Director, in a cover letter. This correspondence must detail whether the bank details need changing for credits, debits, or both (via email).

• It usually takes 3-5 working days for the change to take effect with AIB.

All amendment requests must have confirmation from the merchant and the request must come from the main contact person AIB holds on file.

Official Guidance from AIB - 2023:

• A wet signed letter requesting a change of bank, signed by the director.

• POB for the new bank account and the one we currently hold on file and pay the funds to.

• Uncertified ID (driver’s license / passport).

The request needs to be emailed directly to investigations AIBInvestigations@AIBMS.com from the contact they hold on file.

Below is the template that they send out for a COB:

Merchant Account No: *******

Dear  ********,

Following your recent query regarding the request to change your bank details, we require the below supporting documentation:

• A dated cover letter with wet signature from the Company Director/Partner/Owner/or registered contact requesting the change of bank details including your Merchant Number (MID)

• Letter must state whether the change applies to -

• Credit Account – this is the bank account into which we settle payments

• Debit Account – This is the bank account out of which we debit fees & charges

• Credit and Debit Account – This where both accounts are the same

• Proof of bank: New bank account details

• Statement dated within 6 months showing legal name of business and account details

                                                                                     OR

• Welcome letter issued by bank including date, account details, legal name, and bank issuer logo visible

• Proof of bank: Existing bank account details held by AIBMS

• Statement of current bank account dated within 6 months showing legal name of business and account details

• Direct Debit Mandate and ID requirements 

• Credits account only change

• ID - one form of uncertified ID for individual requesting change (example Passport, Driving Licence or National ID card)

• Debits account only change

• Direct Debit mandate (DDM) Correctly completed and signed Direct Debit Mandate (DDM) containing the full legal name (attached for your convenience)

• Credits and debits change

• ID - one form of uncertified ID for individual requesting change (example Passport, Driving Licence or National ID card)

• Direct Debit mandate (DDM) Correctly completed and signed Direct Debit Mandate (DDM) containing the full legal name (attached for your convenience)

We now offer a number of options to provide this information to us –

Once all these details have been received, we will carry out the necessary checks and, in some circumstances, we may require some additional information, if this is the case we will be in contact.

While processing your change of bank we would like to make you aware your funds may be delayed while we complete the necessary checks. They will be released at the earliest convenience to your new account.

It is important that you do not close your current bank account(s) until we have completed your request. We can only accept bank account details from a business bank account.

AIB Merchant Services (AIBMS) are a regulated Payment Service Provider (PSP) under the authority of the Central Bank of Ireland and licenced by the FCA in the UK.  We are required by law to comply with the Customer Due Diligence requirements set out in the Criminal Justice Act Anti-Money Laundering and Terrorist Financing (2018). This means that we must satisfy ourselves with regards to the identity of our customers. 

If you have moved from an AIB to a non AIB bank account, you will shortly hear from a member of our AML periodic review team with further details.

Proof of bank (existing MID open for longer than 6 months), statement only, dated within 6 months showing legal name of business.

• *Debits only* - Direct Debit Mandate (DDM) – signed by company director/partner/owner

  • *Credits only* - 1 form of uncertified ID for individual requesting change (must match the original requestor)

  • *Debits & Credits* - Direct Debit Mandate (DDM) – signed by company director/partner/owner and 1 form of uncertified ID for individual requesting change (must match the original requestor)

• Bank statement dated within 6 months showing legal name of business.

  • Welcome Letter Certified by bank including date, account details, legal name, and bank issuer logo visible

  Information needs to match 100% across all 3 data points:-

  • Initial request (phone call, email, self service)

  • Cover letter

  • Supporting ID'

Example email

Subject: ‘Merchant ID 01000000, trading as Account1234 – Change of Bank Request’ 'Please change the bank account for charges/deposits for merchant ID, as soon as possible. Please find proof of bank attached.

ELAVON Requirements

• Merchants no longer need to complete the 'change of bank' form. However, Elavon needs to see that the change of bank request has initially come from the listed contact on their systems.

• Specify if the bank change is for charges, deposits, or both.

• Proof of bank dated within the past three months is required, i.e. bank statement, bank welcome letter. It must include the bank account name, account number, sort code and bank logo.

• The change with Elavon takes approximately five working days.

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