Fidelipay to Blink Migration

Owned by Amy Green
Last updated: Jan 03, 2024 by Sara Jacobs

We will soon be phasing out the old system, Fidelipay.

 

How do I tell if I am still using Fidelipay?

  • If you go to the Virtual Terminal, it appears like the below

 

 

How do I activate?

The main user will need to activate the Blink portal, before other users can be set up. The activation link will have come from no-reply@blinkpayment.co.uk or no-reply@blink3sixty.co.uk. Please make sure to check your junk! If you cannot see an activation link, please get in touch with our Support Team and we can re-send this over to you.

 

Will my users carry over?

  • They unfortunately do not carry over, as the Blink users exist on a separate cloud.

  • However, there is far more control over the Users; they can be self-managed under the tab ‘Payment Operations’ followed by ‘User Preferences’

 

What do the access tiers mean?

Please see page - https://blinkpayment.atlassian.net/wiki/spaces/UG/pages/23953465

 

Can I have a list of my current Fidelipay users so I can set them up on Blink?

Absolutely! Please reach out to support@blinkpayment.co.uk and one of the team will send over a full list.

 

Is there any extra cost?

There is no extra cost, you will remain on your current Fidelipay plan.

 

What’s the difference?

Alongside a whole new look and feel, we have multiple additional methods of payment; to include:

  • Open Banking

  • Direct Debits

  • Batch Payments

  • Customisable Blink Page

We have collated all of your relevant account information into Blink, to include:

  • Invoices

  • Acquiring Statements

  • Bank Reconciliation (feeds through directly from Allied Irish Bank and Elavon)

  • Your listed assets such as Terminals/Gateways

  • Support Cases

We have given certain sections a complete overhaul:

  • Virtual Terminal

  • Pay links - can now be sent by email and SMS

  • Repeat Payments

  • Reporting

 

Am I able to see my Fidelipay transactions in Blink?

Yes - the two are connected, so you will see all of your processed payments under ‘Transaction History’.