Refunds and credits
Overview
On Blink, you can process refunds for card transactions from the Recent Transactions and Blink card transactions Reporting sections. You can also enable credit payments for your account.
Process a refund
To refund a card transaction taken on Blink today, whether via Request a payment, Take a payment, or Blink page, please use the Recent Blink transactions option.
If you need to refund or view the entire history of transactions taken on Blink or via an integration, please use Blink card transactions.
You can navigate to either of the pages and select the transaction that you want to refund by using the available filtering options. Once you've located the transaction, click on the "Action" button and select "Refund" from the options displayed.
A pop-up message will appear giving you the option to choose the amount you wish to refund, you can refund up to 100%. Click on Refund transaction to complete.
A refund cannot be cancelled.
Users with the level Payment Tier 2 can’t process refunds. Find out more about user levels in our user guide.
Process a credit payment
A credit transaction is when a payment is made to a customer that is unrelated to a previous payment. This means that unlike a refund, the amount is not limited to the value of the original transaction or a specific card. However, due to the potential risks associated with this feature, it is not available by default.
To activate it, please contact the Support team and request for this option to be enabled for your account. Do let the team know if you want to limit the credit payments by MID, currency, or amount.
Enabling credit payments
Once enabled, the lead admin can process credit payments, and enable this feature for other users under User preferences.
Once the lead owner enables the credit feature for the other lead users, those users can then activate the credit capability for other sub-users.
However, users with Supervisor, Accounts, Support, and Payment Tier 1 and 2 levels only have the ability to make a credit payment and cannot enable it for others.
Making a credit payment
After enabling the feature, go to the Take a Payment page and select the Merchant ID. Then, choose the credit option at the transaction type dropdown menu. Enter the customer's full name, email, and transaction reference. You can also add a note here, which will appear on both the customer and merchant receipts. If you have multiple currencies enabled on your account, select the currency you want to use by clicking on its symbol. Enter the payment amount you wish to make. Fill in the card and address details and click the Pay button.
When you make a credit transaction, an iframe will pop up to confirm it. After the payment is done, both your customer and the merchant will get a receipt. The account owner will receive a separate copy of the merchant receipt that includes the user's name who made the payment. On the transaction history, the payment will be displayed as Blink - CREDIT, and if it is successful, it will show a status of Captured (RF).
Additional security
To enhance security, you have the option to specify the merchant shop and currency for the credit function. Additionally, you can set a limit on the total amount. These settings are managed by Blink internally. If you require assistance with these options, please reach out to support@blinkpayment.co.uk.