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Account Changes

If you are changing change your bank for charges, deposits or both, you will have to inform both Blink and your acquiring bank to ensure monies are charged from or deposited to the correct place. In the following overview, we will take you through the requirements.

Steps

We (Blink) Once you notify our support team, they can update this immediately on our side once you notify the support team.

Info

  • Please advise if you wish to change where Blink charge you from, as we can send you a fresh Direct Debit form; once completed, our accounts team can amend this.

  • Please advise if your bank change is for charges, deposits or both.

Acquiring Banks

To change the details with your acquiring bank, you will have to email them with the details below.

AIB Requirements

  • A completed and signed (by a current Company Director) AIB Direct Debit Mandate Form (if you change the account where the charges are debited).

  • A recently dated bank statement or welcome letter for the new account (must include account name, number, sort code and bank logo).

  • The change of bank request must be made in writing, signed by a current Company Director, in a cover letter. This correspondence must detail whether the bank details need changing for credits, debits, or both (via email).

  • The change with AIB takes 3-5 working days.

Contact details

This email must be sent to aibinvestigations@aibms.com; please CC cc in support@blinkpayment.co.uk.

Example email

Subject: ‘Merchant ID 01000000, trading as Account1234 – Change of Bank Request’ 'Please change the bank account for charges/deposits for merchant ID, as soon as possible. Please find proof of bank attached.

ELAVON Requirements

  • Merchants no longer need to complete the 'change of bank' form. However, Elavon needs to see that the change of bank request has initially come from the listed contact on their systems.

  • Specify if the bank change is for charges, deposits, or both.

  • Proof of bank dated within the past 3 three months is required, i.e. bank statement, bank welcome letter. It must include the bank account name, account number, sort code and bank logo.

  • The change with Elavon takes approximately 5 five working days.

Contact details

  • The request must be sent to support@blinkpayment.co.uk; Blink will log the change on our system and forward your original request to Elavon.

  • Account Statement.

  • Screenshot from online banking account (URL must be visible.

  • Voided cheque.

  • Email sent from bank domain.

  • Bank Card

  • Screenshot with no URL

  • Editable document, e.g. MS Word

  • Illegible document