Refunds in Blink - Navigation
Online Card Transactions:Process a refund
To refund a card transaction taken on Blink today, whether via Request a payment, Take a payment, or Blink page, please use the Recent Blink transactions option.
If you need to refund or view the entire history of all the transactions you have taken on Blink or via an integration.
Recent Blink Transactions: any transaction you have taken on Blink that day (via Request a Payment, Take a Payment or Blink page).
Process a refund
Navigate to one of the above pages and identify the transaction you want refunded (these pages have various filtering options). Click on Action to display the different options and select Refund, please use Blink card transactions.
You can navigate to either of the pages and select the transaction that you want to refund by using the available filtering options. Once you've located the transaction, click on the "Action" button and select "Refund" from the options displayed.
A pop-up message will appear where giving you can the option to choose the amount you want wish to refund, you can refund up to 100%. Click on Refund Transactiontransaction to complete.
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Process a
Creditcredit payment
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A Credit credit transaction is when a payment is made to the a customer that is not related unrelated to a previous payment taken. Therefore, This means that unlike a refund, it the amount is not limited to the amount value of an the original transaction , or to a particular specific card. To activate this featureit, simply please contact the Support team and request for this option to be enabled for your account. Do let the team know if you want to limit the credit payments by MID, currency, or amount. |
Enabling
Creditcredit payments
Once enabled, the account owner ( lead admin ) will have the ability to process Credit payments. The account owner can now also can process credit payments, and enable this feature for other users ( under User Preferences settings)preferences.
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Other lead users who have it enabled by their account owner will also be able to activate further users. The remaining user levels (Once the lead owner enables the credit feature for the other lead users, those users can then activate the credit capability for other sub-users. However, users with Supervisor, Accounts, Support, and Payment Tier 1 and 2 ) can levels only have the ability to make a credit payment enabled, but and cannot enable it for other usersothers. |
Making a credit payment
Navigate After enabling the feature, go to the Take a Payment page and select the Merchant ID. Then select the transaction type dropdown next to it and Then, choose the Credit credit option at the bottom.Next, enter transaction type dropdown menu. Enter the customer's full name, email, and transaction reference. There is an option to You can also add a note here. This will be displayed , which will appear on both the customer and merchant and customer receipts. If you have multiple currencies enabled on your account, you can select the currency you wish want to process the transaction use by clicking on the currency its symbol. Enter the payment amount you wish to pay the customermake. Fill in the card and address details and click the Pay button.
An When you make a credit transaction, an iframe will appear asking pop up to confirm this Credit transaction.Once the payment has been made, both the it. After the payment is done, both your customer and the merchant will receive get a receipt. The account owner will receive a separate copy of the merchant receipt , which also contains the name of the user that includes the user's name who made the payment. The On the transaction history, the payment will be shown on the transaction history with a description of “Blink - CREDIT”displayed as Blink - CREDIT, and , if it is successful, it will have show a status of “Captured Captured (RF)”
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Additional security
To enhance security, you have the option to specify the merchant shop and currency for the credit function. Additionally, you can set a limit on the total amount. These settings are managed by Blink internally. If you require assistance with these options, please reach out to support@blinkpayment.co.uk.
