Refunds in Blink - Navigation
Online Card Transactions: view the entire history of all the transactions you have taken on Blink or via an integration.
Recent Blink Transactions: any transaction you have taken on Blink that day (via Request a Payment, Take a Payment or Blink page).
Process a refund
Navigate to one of the above pages and identify the transaction you want refunded (these pages have various filtering options). Click on Action to display the different options and select Refund.
A pop-up message will appear where you can choose the amount you want to refund. Click on Refund Transaction.
A refund cannot be cancelled.
Users with the level Payment Tier 2 can’t process refunds. Find out more about user levels in our user guide.
Process a Credit payment
A Credit transaction is when a payment is made to the customer that is not related to a previous payment taken. Therefore, unlike a refund, it is not limited to the amount of an original transaction, or to a particular card.
Due to the potential risks involved, this feature is not available by default.
To activate this feature, simply contact Support and request for this option to be enabled for your account.
Enabling Credit payments
Once enabled, the account owner (lead admin) will have the ability to process Credit payments.
The account owner can now also enable this feature for other users (under User Preferences settings)
Other lead users who have it enabled by their account owner will also be able to activate further users.
The remaining user levels (Supervisor, Accounts, Support and Payment Tier 1 and 2) can have the ability to make a credit payment enabled, but cannot enable it for other users.
Making a payment
Navigate to the Take a Payment page and select the Merchant ID.
Then select the transaction type dropdown next to it and choose the Credit option at the bottom.
Next, enter the customer's full name, email and transaction reference.
There is an option to add a note here. This will be displayed on both the merchant and customer receipts.
If you have multiple currencies enabled on your account, you can select the currency you wish to process the transaction by clicking on the currency symbol.
Enter the amount you wish to pay the customer.
Fill in the card and address details and click the Pay button.
An iframe will appear asking to confirm this Credit transaction.
Once the payment has been made, both the customer and the merchant will receive a receipt.
The account owner will receive a separate copy of the merchant receipt, which also contains the name of the user who made the payment.
The payment will be shown on the transaction history with a description of “Blink - CREDIT”, and, if successful will have a status of “Captured (RF)”
