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Transaction History: Direct Debits

Overview

This is where you can see a detailed view of the Direct Debit transactions that have been made via your Blink Page, and/or the Taken Payments and Requested Payments (via PayLinks) features.

If you have not yet done so, you can create a GoCardless account (or connect your existing one), giving you the ability to manage your direct debit payments within Blink, alongside all your other payments.

Navigation

To access the Direct Debit Transaction History page, select Direct Debits under Reporting on the left-hand navigation bar.

GoCardless Set Up

To be able to use Direct Debit within Blink you need to connect a GoCardless account. You can connect your existing GoCardless account or create a new account through the Transaction page.

You can set up a test account with GoCardless to try the feature out as well.

Transaction History: Direct Debits

The Direct Debit Transaction History page displays all the Direct Debit transactions that you have processed. For each transaction, you can see the following:

  • Customer Name

  • Reference

  • Requested Date (When you created the request)

  • Customer Email

  • Amount

  • Charged Date (When the customer is charged)

  • Completed Date (When you receive the payment)

  • Status

Pending submission -

The payment has been created, but hasn’t yet been submitted to the banking system for processing.

Pending customer approval -

The customer has selected “More than one person is required to authorise Direct Debits” on the mandate form.

Submitted -

The payment has been submitted to the banking system for processing.

Confirmed -

The payment has been confirmed by the customer’s bank as having been successfully collected from their account.

Paid out -

The payment has been paid out to your registered account.

Failed -

The payment was not successfully collected from the customer’s bank account.

Cancelled -

The payment was cancelled before the charge date.

Charged back -

The payment was returned to the customer’s bank account in accordance with Direct Debit rules. This is actioned by the customer’s bank at the request of the customer.

Further Actions

You can also filter the transactions by:

  • Charge Date

  • Customer

  • Status

To manage your current Direct Debit customers, please visit the Manage Direct Debits page in the Customer Centre.

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