Direct debits (Transaction history: Direct Debits)

Owned by Yash Aryan (Unlicensed)
Last updated: 20 December 2023 by Sara Jacobs
2 min read

 

Overview

View all the Direct Debit transactions, made via your Blink page, as well as the Take a payment and Request a payments (via payment links) features in detail. If you haven't already, you can create a GoCardless account or connect your existing one to manage your direct debit payments within Blink, along with all your other payments.

Navigation

To view your Direct Debit transaction history, select Direct Debits under Reporting in the left-hand navigation bar.

GoCardless Set Up

To use Direct Debit in Blink, you need to link a GoCardless account. You can either connect your current GoCardless account or create a new one using the Transaction page.

If you wish to test the feature, you can set up a GoCardless test account.

Transaction history: Direct Debits

The Direct Debit Transaction History page displays all the Direct Debit transactions that you have processed. For each transaction, you can see the following:

  • Customer name

  • Reference

  • Requested date (When you created the request)

  • Customer email

  • Amount

  • Charged date (When the customer is charged)

 

 

  • Completed date (When you receive the payment)

  • Status

  • Status

Pending submission

The payment has been created, but hasn’t yet been submitted to the banking system for processing.

Pending customer approval

The customer has selected “More than one person is required to authorise Direct Debits” on the mandate form.

Submitted

The payment has been submitted to the banking system for processing.

Confirmed

The payment has been confirmed by the customer’s bank as having been successfully collected from their account.

Paid out

The payment has been paid out to your registered account.

Failed

The payment was not successfully collected from the customer’s bank account.

 

Cancelled

The payment was cancelled before the charge date.

Charged back

The payment was returned to the customer’s bank account in accordance with Direct Debit rules. This is actioned by the customer’s bank at the request of the customer.

Further actions

You can also filter the transactions by:

  • Charge date

  • Customer

  • Status

 

To manage your current Direct Debit customers, please visit the Manage Direct Debits page in the Customer centre.