Following feedback from multiple merchants, we have enhanced our internal system to handle repeat payments. Until now, we depended on the limited functionality of one of our PSPs, which restricted the services we could offer for repeat payments. Some of the issues we faced included:
Inability to edit or update a schedule once created
No option to edit, update, or remove a specific payment
Lack of receipts for successful payments
No notifications for failed payments
Delayed reporting on the schedule data (the “Manage repeat payments” page only refreshes every 15 minutes)
Delayed reporting on the payments themselves (the “Blink card transactions” page only refreshes every 15 minutes)
These transactions not being displayed on the Recent Blink transactions page at all (as they are processed outside of Blink)
Inability to 'Start today' with the schedule for either Variable or Fixed schedules
Inability to update an expired or unusable card; a new schedule had to be created
Our new system aims to address all of these issues.