Account Changes
If you change your bank for charges, deposits or both, you will have to inform both Blink and your acquiring bank to ensure monies are charged from or deposited to the correct place. In the following overview, we will take you through the requirements.
Steps
Blink
Once you notify our support team, they can update this immediately.
Please advise if you wish to change where Blink charge you from, as we can send you a fresh Direct Debit form; once completed, our accounts team can amend this.
Please advise if your bank change is for charges, deposits or both.
Please note that if the new proof of bank does not match the name on the bank account previously listed, this will be a Change of Legal Entity process. For example: ECO HOUSES LTD is now registered on company’s house as ECO LOG CABINS LTD.
Acquiring Banks
To change the details with your acquiring bank, you will have to email them with the details below.
Contact details
This email must be sent to aibinvestigations@aibms.com; please cc in support@blinkpayment.co.uk.
AIB Requirements
A completed and signed (by a current Company Director) AIB Direct Debit Mandate Form (if you change the account where the charges are debited).
A recently dated bank statement for the account where AIB currently pay funds into (old account)
A recently dated bank statement or welcome letter for the new account (must include account name, number, sort code and bank logo).
Uncertified ID (Passport/Driving Licence)
The change of bank request must be made in writing, signed (WET SIGNATURE) by a current Company Director, in a cover letter . This correspondence must detail whether the bank details need changing for credits, debits, or both (via email).
The change with AIB takes 3-5 working days
All amendment requests must have confirmation from the merchant and the request must come from the main contact person AIB holds on file
Official Guidance from AIB - 2023:
A wet signed letter requesting change of bank, signed by the director
POB for the new bank account and the one we currently hold on file and pay the funds to
Uncertified ID (driver’s license / passport)
The request needs to be emailed directly to investigations AIBInvestigations@AIBMS.com from the contact they hold on file,
Below is the template that they send out for a COB:
Merchant Account No: *******
Dear ********,
Following your recent query regarding the request to change your bank details, we require the below supporting documentation:
A dated cover letter with wet signature from the Company Director/Partner/Owner/or registered contact requesting the change of bank details including your Merchant Number (MID)
Letter must state whether the change applies to -
Credit Account – this is the bank account into which we settle payments
Debit Account – This is the bank account out of which we debit fees & charges
Credit and Debit Account – This where both accounts are the same
Proof of bank: New bank account details
Statement dated within 6 months showing legal name of business and account details
OR
Welcome letter issued by bank including date, account details, legal name, and bank issuer logo visible
Proof of bank: Existing bank account details held by AIBMS
Statement of current bank account dated within 6 months showing legal name of business and account details
Direct Debit Mandate and ID requirements
Credits account only change
ID - one form of uncertified ID for individual requesting change (example Passport, Driving Licence or National ID card)
Debits account only change
Direct Debit mandate (DDM) Correctly completed and signed Direct Debit Mandate (DDM) containing the full legal name (attached for your convenience)
Credits and debits change
ID - one form of uncertified ID for individual requesting change (example Passport, Driving Licence or National ID card)
Direct Debit mandate (DDM) Correctly completed and signed Direct Debit Mandate (DDM) containing the full legal name (attached for your convenience)
We now offer a number of options to provide this information to us –
Secure Self-Service | We are pleased to advise that you can now upload these documents via our secure self-service portal at http://www.aibms.com/self-service/ You will need to have registered a Passcode with us to avail of this service. |
Please scan and attach your documents to an e-mail and send to aibinvestigations@aibms.com | |
Post | If you would prefer to post us the required documentation, please send to: AIB Merchant Services |
Once all these details have been received, we will carry out the necessary checks and, in some circumstances, we may require some additional information, if this is the case we will be in contact.
While processing your change of bank we would like to make you aware your funds may be delayed while we complete the necessary checks. They will be released at the earliest convenience to your new account.
It is important that you do not close your current bank account(s) until we have completed your request. We can only accept bank account details from a business bank account.
AIB Merchant Services (AIBMS) are a regulated Payment Service Provider (PSP) under the authority of the Central Bank of Ireland and licenced by the FCA in the UK. We are required by law to comply with the Customer Due Diligence requirements set out in the Criminal Justice Act Anti-Money Laundering and Terrorist Financing (2018). This means that we must satisfy ourselves with regards to the identity of our customers.
If you have moved from an AIB to a non AIB bank account, you will shortly hear from a member of our AML periodic review team with further details.
Proof of bank (existing MID open for longer than 6 months), statement only, dated within 6 months showing legal name of business.
*Debits only* - Direct Debit Mandate (DDM) – signed by company director/partner/owner
*Credits only* - 1 form of uncertified ID for individual requesting change (must match the original requestor)
*Debits & Credits* - Direct Debit Mandate (DDM) – signed by company director/partner/owner and 1 form of uncertified ID for individual requesting change (must match the original requestor)
Bank statement dated within 6 months showing legal name of business.
Welcome Letter Certified by bank including date, account details, legal name, and bank issuer logo visible
Information needs to match 100% across all 3 data points:-
Initial request (phone call, email, self service)
Cover letter
Supporting ID'
Example email
Subject: ‘Merchant ID 01000000, trading as Account1234 – Change of Bank Request’ 'Please change the bank account for charges/deposits for merchant ID, as soon as possible. Please find proof of bank attached.
ELAVON Requirements
Merchants no longer need to complete the 'change of bank' form. However, Elavon needs to see that the change of bank request has initially come from the listed contact on their systems.
Specify if the bank change is for charges, deposits, or both.
Proof of bank dated within the past three months is required, i.e. bank statement, bank welcome letter. It must include the bank account name, account number, sort code and bank logo.
The change with Elavon takes approximately five working days.
Contact details
The request must be sent to support@blinkpayment.co.uk; Blink will log the change on our system and forward your original request to Elavon.
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