Desk 5000

Step 1

Plug in the charger to the battery pack attached to the terminal to charge it.

Step 2

Connect the terminal by inserting the ethernet cable into your wall socket and plug it into the battery pack attached to the terminal. Once connected, your terminal should be ready to take a payment.

Error code '4444' (please run an EOD if you have taken payments on this trading day)

• Press menu twice

• Select supervisor

• Enter the code - default supervisor code: 01483

• Select password

• Select MAC and reset 'all.'

How to run a penny test transaction

• Key 0.01 into your terminal and select [enter]

• Use either contactless or chip and pin to process

• If successful, the receipt will read ‘approved’ and an AUTH code will be displayed.

Taking Payments

For customer present transactions:

• Enter the desired amount, select [enter], and the customer can pay via contactless or chip and pin.

• The terminal will now connect to the acquirer for authorisation; if the transaction is authorised, then an AUTH CODE will be shown.

For MOTO (Mail Order Telephone Order) transactions:

Select menu, select mail order, select sale, enter the card details, the expiry date, then the security information as follows:

• Enter card security code (from the back of the card)

• The numbers from the cardholder’s postcode (e.g. WA3 7HS is 37), followed by and then the numbers from the cardholder’s address (e.g. 46 High Street is 46)

To send payment links from your Blink account:

• Log into your Blink account at https://secure.blinkpayment.co.uk/

Location

Place the charging unit in a convenient location, close to a power source and an ethernet socket/phone line port.

How do I do access reporting and EOD on the terminal?

Press the menu button twice, select reports - from there you will see EOD, banking, X balance, and Z balance.

X REPORT - ‘MID SHIFT'

The X report is intended to be a mid-shift snapshot of what has transacted on the card machine from the beginning of the shift until the present moment.

• Prints out every transaction that has or hasn’t been batched.

• The totals will remain on the card machine.

Z REPORT – ‘END SHIFT’

The Z report is intended to be an overview of the card machine’s entire shift from open to close.

• Prints out every transaction that has or hasn’t been batched.

• The totals on the card machine will be reset to zero.

EOD

An EOD sends the total earnings to the bank for batching and settlement into the depositing account, a one-touch function that prints out both the Z report and Banking report, this must be done at the end of each trading day.

BANKING

This indicates the total value of transactions that have been processed and shows that the totals have been confirmed by the acquirer.

How do I print a duplicate receipt?

To print a duplicate of the last transaction processed press three times, then select 'DUPLICATE' and press enter.