Terminal Set Up Guide - Move5000 and Desk5000

Owned by Amy Green
Last updated: 22 April 2022 by Reba Basu (Unlicensed)
3 min read

Ingenico Move5000 (Tri-Comms)

Connectivity: Bluetooth (via ethernet or phone line), WiFi (remote log in to a secure network) and 3G (via included SIM card)

Default supervisor code: 01483

 

Ensure you have the following items:

  1. Terminal

  2. Base unit

  3. Charger

  4. Till roll

 

Location: place the charging unit is in a convenient location, close to a power source

 

First steps

  1. To charge the terminal, plug the charger directly into the top left hand side of the device, or by plugging the angled charger into the base unit, through removal of the back panel

  2. To power up the terminal, press the green [enter] key

 

3. WiFi Set Up:

  • Press the down/F3 key

  • Select ‘Control panel, ‘Terminal settings’, ‘Comm means’, and then ‘WiFi’

  • Choose ‘Enable’

  • Select ‘Scan networks’ and press the enter key, the terminal will scan for available networks

  • Select the desired network

  • Enter your WiFi password and press enter

  • A confirmation screen will display reading ‘New Profile OK’

  • The WiFi symbol at the top will have turned green.

 

4. 3G Set Up:

The terminal should already be connected to 3G via the SIM (automatic mode), however if you wish to switch to manual:

  • Press the down/F3 key

  • Select control panel

  • Select terminal settings

  • Select communication means

  • Select mobile network

  • Scroll down to select network

  • Switch from auto to manual and then select 'O2'

  • Reboot the device by holding down the yellow and the full stop/comma button

 

5. Bluetooth Set Up:

  • Firstly, the base unit has space for either an ethernet cable or a phone line (we would always

recommend ethernet cable!)

  • To connect the Ethernet cable (included), insert one end into your ethernet socket or router,

then the other end into the socket located at the rear of your base unit

  • If connection has been established, the LAN symbol (3 squares) should appear green

  • Select ‘Control panel, ‘Terminal settings’, ‘Comm means’, and then ‘Bluetooth’

  • In Bluetooth configuration, select ‘Base’ then ‘Association’ and ‘New Base’

  • Select the number sequence which should pop up, this is the nearest bluetooth mast

  • The screen will then read ‘Association successful’ and the device will reboot

 

 

Ingenico Desk 5000

 

Connectivity: ethernet or phone line

Default supervisor code: 01483

 

  1. Terminal

  2. Connectivity box

  3. Ethernet cable/phone line

  4. Till roll

 

Location: place the charging unit is in a convenient location, close to a power source

 

First Steps

1)Start by finding a convenient location for your terminal and plugging the charger into the wall socket and the ethernet/phone line into the terminal and the port.

2)To power up the terminal, press the green [enter] key

3) Ethernet connection:

 

  • When connected to the internet, a small circular symbol containing 3 consecutive dots should appear and this should be green. There are no configuration changes to complete and it should pick up the connection automatically.

 

If unsuccessful:

  • Please ensure that the ethernet cable is plugged into the correct port and not the phone line, as seen in the diagram below:

  • Please ensure that the ethernet cable is properly plugged in at the wall and into the terminal - it should make a click sound when secure

  • Ensure that your ethernet cable is not dusty, damaged or faulty

 

4) Phone Line:

  • When connected via a phone line, a small green phone symbol should appear.

  • If this does not appear then please try similar troubleshooting steps as before:

  • Please ensure the phone line is plugged into the correct port and not the ethernet cable

  • Please ensure that the phone line is plugged in properly, both at the wall and into the terminal – it should make a click sound when secure

  • Ensure that the cable is not damaged, dusty or faulty.

 

 

Move5000 and Desk5000 Connection Tests

How to test your connection

  • Press menu twice (bulls eye button)

  • Select supervisor

  • Enter the code

  • Press menu again

  • Select 'call TMS'

  • If a connection is made via your chosen method, it will run through a configuration

  • The receipt should read 'TMS call - Connected 'OK' and Config Data 'OK'

 

Error code '4444' (please run an EOD if you have taken payments on this trading day)

  • Press menu twice

  • Select supervisor

  • Enter the code

  • Select password

  • Select MAC re-set 'all'

 

How to run a penny test transaction

  • Key 0.01 into your terminal and select [enter]

  • Use either contactless or chip and pin to process

  • If successful the receipt will read ‘approved’ and an AUTH code will be displayed

 

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