Terminal Set Up Guide - Move3500 Series

Owned by Amy Green
Last updated: 22 April 2022 by Reba Basu (Unlicensed)
3 min read

 

Ingenico Move3500 Bluetooth/WiFi

Connectivity: Bluetooth (via ethernet or phone line) and WiFi (remote log in to a secure network)

Default supervisor code: 01483

 

Ensure you have the following items:

  1. Terminal

  2. Base unit

  3. Charger

  4. Till roll

 

Location: place the charging unit is in a convenient location, close to a power source and an

ethernet socket/phone line port

 

First steps

 

  1. To charge the terminal, plug the charger directly into the top left hand side of the device, or by plugging the angled charger into the base unit, through removal of the back panel

  2. To power up the terminal, press the green [enter] key

  3. WiFi Set Up:

 

  • Press the down key

  • Select ‘Control panel, ‘Terminal settings’, ‘Comm means’, and then ‘WiFi’

  • Choose ‘Enable’

  • Select ‘Scan networks’ and press the enter key, the terminal will scan for available networks

  • Select the desired network

  • Enter the WiFi password and press enter

  • A confirmation screen will display reading ‘New Profile OK’

  • The WiFi symbol at the top will have turned green.

 

4. Bluetooth Set Up:

  • Firstly, the base unit has space for either an ethernet cable or a phone line (we would always

recommend ethernet cable!)

  • To connect the Ethernet cable (included), insert one end into your ethernet socket or router,

then the other end into the socket located at the rear of your base unit

  • If connection has been established, the LAN symbol (3 squares) should appear green

  • Select ‘Control panel, ‘Terminal settings’, ‘Comm means’, and then ‘Bluetooth’

  • In Bluetooth configuration, select ‘Base’ then ‘Association’ and ‘New Base’

  • The screen will then read ‘Association successful’ and the device will reboot

 

Ingenico Move 3500 3G

Connectivity: SIM card (automatic or manual mode)

Default supervisor code: 01483

 

Ensure you have the following items:

  1. Terminal

  2. Base unit

  3. Charger

  4. Till roll

 

Location: place the charging unit is in a convenient location, close to a power source

 

First steps

  1. To charge the terminal, plug the charger directly into the top left hand side of the device, or by plugging the charger into the base unit

  2. To power up the terminal, press the green [enter] key

  3. The terminal should already be connected to 3G via the SIM (automatic mode), however if you wish to switch to manual:

 

  • Press the down key

  • Select control panel

  • Select terminal settings

  • Select communication means

  • Select mobile network

  • Scroll down to select network

  • Switch from auto to manual and then select 'O2'

  • Reboot the device by holding down the yellow and the full stop/comma button together

How to Test your Connection - Move3500 Series

  • Press menu twice (bulls eye button)

  • Select supervisor

  • Enter the code

  • Press menu again

  • Select 'call TMS'

  • If a connection is made via your chosen method, it will run through a configuration

  • The receipt should read 'TMS call - Connected 'OK' and Config Data 'OK'

 

Error code '4444' (please run an EOD if you have taken payments on this trading day)

  • Press menu twice

  • Select supervisor

  • Enter the code

  • Select password

  • Select MAC re-set 'all'

 

How to run a penny test transaction

  • Key 0.01 into your terminal and select [enter]

  • Use either contactless or chip and pin to process

  • If successful the receipt will read ‘approved’ and an AUTH code will be displayed

 

 

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